Privacy Policy
We appreciate your interest in our online shop.
Protecting your privacy is very important to us. In this privacy policy, Contactlinsenlounge (hereinafter "we", "us", "the company") outlines its procedures regarding data collected from users (hereinafter "users", "customers") who access our website at www.dry-eye.at or otherwise provide us with personal data.
Below we provide you with detailed information about how we handle your data.
1. What is personal data?
Personal data within the meaning of the GDPR (Art. 4 para. 1 no. 1 GDPR) is any information relating to an identified or identifiable natural person. This includes, for example, your name or email address, but also the IP address you use to access our services. If, in the course of using our services, you provide information about your visual acuity or other medical information necessary for the provision of corrective vision aids such as contact lenses, this constitutes health data within the meaning of Art. 4 no. 15 GDPR, which is subject to special protection as personal data.
2. Person in charge
Contact Lens Lounge
Sabine Forstner-Lindmeier
Wagramer Straße 102/1/1
1220 Vienna
office@contactlinsenlounge.at
43 664 732 952 33
3. What data is collected?
We collect two types of data and information from users.
3.1 Non-personal data
This category includes non-identifying and non-identifiable user data provided or collected through the use of the website. We do not know the identity of the user from whom non-personal data was collected. Non-personal data that may be collected includes aggregated usage data and technical data transmitted by your device, including certain information regarding software and hardware (e.g., browser and operating system used, language settings, access time, etc.). We use this data to improve the functionality of our website. We may also collect data about your activity on the website (e.g., pages visited, browsing behavior, clicks, actions, etc.).
3.2 personal data
Personal data identifies an individual or can identify an individual through reasonable means.
Such data includes:
- Device data:
We collect personal data from your device, such as geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other data resulting from your activity on the website.
- Personal data:
We collect personal data when you voluntarily provide it to us in connection with your order or when contacting us (e.g. via contact form or email).
Required fields are marked as such because in these cases we absolutely need the data for contract processing or to process your contact request, and without providing this information you cannot complete the order or send the contact request.
The specific data collected is evident from the respective input forms. We use the data you provide in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR for contract processing and handling your inquiries.
4. Data collection, use, storage (deletion) for contract processing and contacting you
By initiating the order process within our online shop, we process the data you provide, such as your name, address, email address, product and order information, as well as billing and payment data.
We use this data to fulfill the contractual obligations of the order; the legal basis for this is Article 6(1)(b) GDPR. Insofar as health data within the meaning of Article 9(1) GDPR is required for this purpose, it will be processed exclusively for the fitting, delivery, and correct provision of the ordered contact lenses, as well as for providing advice on lenses and care products, and not for marketing purposes. The legal basis for this is Article 9(2)(h) GDPR.
Insofar as we use cookies, tracking technologies or web analytics tools, this is done on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, in order to make our website functional, user-friendly and secure, and to optimize our services.
If you have consented to processing based on your consent (e.g., for marketing cookies or newsletters), you can withdraw this consent at any time with effect for the future. You can withdraw your consent via our cookie consent tool on the website or by email to [email address missing]. office@contactlinsenlounge.at
For contact forms: After the user has given their consent, filled in the required fields and finally submitted the contact form, the user agrees that the data may be used to process the contact request.
Your shopping cart will be saved for 30 days. After the contract has been fully processed or your inquiry has been completely resolved, your data will be restricted from further processing and deleted after the statutory retention periods under tax and commercial law have expired. Specifically, this means that, for example, invoice and accounting data will be stored for 7 years, while contact details from inquiries that did not result in a purchase will be deleted after 30 days, unless further consent has been given.
You can delete your data at any time, either by sending a message to the contact details provided below or via a contact form.
We use IONOS SE, Gumpendorfer Straße 142/PF 266, 1060 Vienna, to operate our online shop.
Further information on data protection at IONOS can be found at:
www.ionos.de/terms-gtc/datenschutzerklaerung/?source=termsandconditions
5. Data sharing
Your data will only be passed on to third parties or processors in accordance with the information in the privacy policy.
Specifically:
For the purpose of fulfilling the contract and processing orders, shipping, payment, and invoicing, data may be transferred to shipping providers, credit institutions, and other service providers for order processing, in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR. These companies receive personal data, for example, within the scope of so-called order processing, to the extent necessary for the respective task. The use of this data by the commissioned companies for their own purposes is not contractually agreed upon, unless otherwise stated.
Depending on the payment service provider you select during the ordering process, we will forward the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us, or to the selected payment service.
The company uses Stripe, Paypal, Google Pay and Apple
We use Stripe as our payment service provider to process payments. Stripe offers various payment methods, including credit cards, Google Pay, and Apple Pay. Personal data required for payment processing will be shared with Stripe. Please see Stripe's privacy policy for details. https://stripe.com/de/privacy.
If the customer selects PayPal as the payment method, the payment will be processed via PayPal. Personal data required for payment processing (e.g., name, email address, payment information) will be transmitted to PayPal. Please refer to PayPal's privacy policy. https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you will need to log in to the payment service provider with your access data during the ordering process. The data privacy policy of the respective payment service provider applies in this respect.
6. Cookies and web analytics
Our website uses cookies and similar technologies to enable the operation of the website, to personalize content, and to analyze website usage. This serves our legitimate interests, which outweigh any conflicting interests, in an optimized presentation of our services in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Some cookies are necessary for the operation of the website ("necessary cookies"). Other cookies are used for analysis or advertising ("non-necessary cookies").
Before setting any non-essential cookies, we obtain your explicit consent (opt-in). You can withdraw or adjust your consent at any time via the cookie settings on our website (opt-out). You can view, adjust, or withdraw your consent to non-essential cookies at any time via the cookie banner integrated into our website.
We currently use Snowplow Analytics for web analytics purposes. No personal data is stored or processed in this process. Should personal data be collected in the future, this will only occur with your explicit consent.
Further information about cookies, their purpose, duration and type of data stored can be found below.
Cookies are small data packets that are assigned to your device by a website when you visit it. Cookies are useful and can be used for various purposes.
This includes, for example, easier navigation between different pages, the automatic activation of certain functions, saving your settings, and optimized access to our services.
The use of cookies also allows us to show you relevant advertising tailored to your interests and to collect statistical information about your use of our services.
This website uses the following types of cookies:
Session cookies:
These ensure normal system operation and are only stored for a limited time during a session and are deleted from your device as soon as you close the browser.
Persistent cookies:
These are only read by the website and are not deleted when the browser window is closed, but are stored on your computer for a certain period of time.
This type of cookie allows us to identify you on your next visit and, for example, to save your settings.
Third-party cookies:
These are set by other online services that are represented with their own content on the page you are visiting. These can be, for example, external web analytics companies that track and analyze access to our website.
Cookies do not contain any personally identifiable information, but the personal data we store may be linked to the data contained in the cookies. You can delete cookies via your device settings. Follow the relevant instructions. Please note that disabling cookies may restrict certain functions when using our website.
The tool we use is based on Snowplow Analytics technology. The data we collect about the use of our website includes, for example, how often users visit the website and which areas are accessed.
The tool we use does not collect any personal data and is used by our web hosting provider and service provider solely to improve their own services.
You can find information about the storage duration in the overview in your web browser's cookie settings. You can configure your browser to notify you when cookies are set and decide individually whether to accept them, or to block cookies in certain cases or entirely. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find this information for the respective browsers at the following links:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/kb/cookies-allow-und-reject
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies
7. Use of script libraries (Google Web Fonts)
To ensure our content is displayed correctly and attractively in every browser, we use script and font libraries such as Google Web Fonts for this website (https://www.google.com/webfontsGoogle Web Fonts are cached in your browser so they only need to be loaded once. If your browser does not support Google Web Fonts or blocks access to them, the content will be displayed in a standard font.
When script or font libraries are accessed, a connection to the operator or library is automatically established. Theoretically, this operator could collect data. Currently, it is unknown whether and for what purpose the operators of the respective libraries actually collect data.
Here you can find the privacy policy of the operator of the Google library: https://www.google.com/policies/privacy.
8. Your rights
With regard to the processing of your personal data, you have the following rights:
● Right to information pursuant to Art. 15 GDPR, which data concerning you we process;
● Right to rectification of inaccurate or incomplete data pursuant to Art. 16 GDPR and/or erasure including the “right to be forgotten” pursuant to Art. 17 GDPR, in particular if there are no retention obligations to the contrary;
● Right to restriction of processing in accordance with Article 18 GDPR;
● Right to object to processing in the cases specified by law pursuant to Article 21(1) GDPR
● Right to data portability pursuant to Article 20(1) GDPR
If you have given your consent to the processing of your data, you can revoke it at any time with effect for the future.
Insofar as we base the processing of your personal data on the balancing of interests, you can object to the processing (Art. 21 para. 1 GDPR).
This is the case, in particular, if the processing is not necessary for the performance of a contract with you, as explained in this privacy notice. When exercising such a right to object, we ask that you state the reasons why we should not process your personal data as we have been doing. In the event of your justified objection, we will review the situation and either cease or adjust the data processing, or demonstrate to you our compelling legitimate grounds for continuing the processing.
Furthermore, you have the option of filing a complaint with a data protection supervisory authority: https://www.dsb.gv.at
Regardless of the above, you can object to the processing of your personal data for advertising and data analysis purposes at any time without giving reasons (Art. 21 para. 2 GDPR).
9. Updates or changes to this privacy policy
We reserve the right to amend or review this Privacy Policy from time to time. You can find the date of the current version under "Last updated: January 2026" at the bottom of the page. Your continued use of the platform after the publication of such changes on our website constitutes your acceptance of these changes to the Privacy Policy and is considered your agreement to be bound by the amended terms.
For general questions about the website or the privacy policy, please contact us:
office@contactlinsenlounge.at
Contact Lens Lounge
Sabine Forstner-Lindmeier
Wagramer Straße 102/1/1
1220 Vienna
As of January 2026
